Passenger Drop off at Southampton Docks:

We will drop you off outside your scheduled Terminal with your luggage.

Passenger Collection at Southampton Docks:
The day before you’re due to disembark the ship, you’ll be given a disembarkation time. Once you’ve received this, you’ll need to let us know the day before what disembarkation time you have. We can only pick you up once you’ve disembarked the ship, so call us once you’re off the ship and cleared customs and then we’ll be allowed into the Terminal pickup point for a limited period of time to collect you. Don’t call us beforehand. Security is strict on how long we can remain in the Terminal pickup point to collect you.